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What Governs Your Account on bage

Your use of bage is subject to these terms and the laws of your local jurisdiction — access and eligibility depend on your region and applicable local law.

Jurisdiction-dependent accessAccount holder obligationsbKash, Nagad, Rocket payment termsData handling and retentionPolicy contact available
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HOW WE HANDLE YOUR DATA

Account Security and Data Practices at bage

We collect only what we need to run your account and process payments through bKash, Nagad, and Rocket. Your data is not sold to third parties. Here is how we manage the key areas.

Data Retention We keep account and transaction records for as long as required by applicable law. You can request a summary of what we hold by contacting support with your registered wallet number.
Cookie Use We use functional and analytics cookies to keep your session active and understand how the lobby is used. You can manage cookie preferences through your browser settings at any time.
Account Security Your account is protected by password and OTP verification tied to your registered mobile number. Never share your OTP — our team will never ask for it.
Policy Change Requests To update your registered wallet, email address, or request data deletion, contact support directly. Changes to payment details require identity verification before they take effect.
POLICY CONTACT PATHS

Reach Us About Legal or Account Queries

If you have a question about these terms, your account status, or a payment dispute involving bKash, Nagad, or Rocket, our support team handles policy queries directly. Raise your issue through any of the channels below and include your registered wallet number so we can pull up your account quickly.

Live Chat Open the chat widget from any page on bage. Available during active hours — fastest path for urgent account or payment policy questions.
Email Support Write to our support address for detailed policy queries or to submit a formal complaint. Include your wallet number and transaction reference.
Help Centre Our help section covers account rules, payment terms, and eligibility conditions. Check there first for answers to common legal and policy questions.

Common Legal and Policy Questions

These are the questions we get most often about account terms, data, and eligibility on bage.

Yes. Access and eligibility depend entirely on your local law and region. We do not determine legality on your behalf — check what applies in your area before opening an account.

Contact our support team with your registered wallet number and a written request. We will confirm what data we hold and provide it in line with applicable retention rules.

Payment details linked to your account are retained only as long as required by law, then deleted. You can request early deletion by contacting support after your account is closed.

We post updates to this page with a revised date. Continuing to use your account after that date means you accept the updated terms. We recommend checking this page periodically.

Contact support immediately via live chat or email. We will freeze the account, review login activity, and walk you through the OTP reset process to secure access.

Send a written complaint to our support email with your account details and a clear description of the issue. We aim to respond to formal complaints within a reasonable timeframe.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.